Effective Date: June 5, 2026
Shipping Policy
Thank you for choosing Rainor. We are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our shipping procedures, timelines, and responsibilities.
Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing times may vary during peak seasons, promotional periods, or due to unforeseen circumstances.
Shipping Coverage
Rainor ships products across India and may offer international shipping for selected orders and business partners. Shipping availability may vary based on location and product type.
Delivery Time
Estimated delivery times are:
- Metro Cities: 2–5 business days
- Non-Metro Cities: 4–8 business days
- Remote Areas: 5–10 business days
- International Orders: Delivery times vary depending on destination and customs processing
Delivery timelines are estimates and are not guaranteed.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be offered on selected products, promotions, or order values.
- Additional charges may apply for remote locations, bulk orders, or expedited shipping requests.
Order Tracking
Once your order is shipped, tracking details will be provided through email, SMS, or other available communication channels, allowing you to monitor your shipment’s progress.
Delivery Attempts
Our delivery partners may make multiple delivery attempts. If delivery cannot be completed due to incorrect address information, recipient unavailability, or other customer-related issues, additional shipping charges may apply for re-delivery.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information. Rainor is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Damaged or Missing Shipments
If your package arrives damaged, tampered with, or incomplete:
- Inspect the package upon delivery.
- Report the issue within 48 hours of receiving the order.
- Provide photographs and order details to assist with investigation and resolution.
Delays Beyond Our Control
Delivery may be delayed due to circumstances beyond our control, including but not limited to:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Government restrictions
- Customs clearance procedures
- Public holidays
Rainor shall not be held liable for delays caused by such events.
International Orders
For international shipments:
- Customers are responsible for any applicable customs duties, import taxes, or local fees imposed by the destination country.
- Customs clearance procedures may affect delivery timelines.
- Rainor is not responsible for delays caused by customs authorities.
Contact Us
For shipping-related questions or assistance, please contact:
Rainor
Email: info@rainor.in
Phone: +91 98913 29403
Address: C-12, Third Floor, Front Side,Abul Fazal Enclave-I, Near Irfan and Sons ,Jamia Nagar, New Delhi 110025